Check-in Policy

CHECK-IN POLICY

1. Check-in/ Check-out policy

1.1 Check-in

Check-in Method: Self-Check-in

Standard Check-in Time: From 2:00 PM on the day of arrival.

Early Check-in: Subject to availability. While we do our best to accommodate early arrivals, we are unable to check guests in before 12:00 PM (noon)

Early Check-in Surcharge (if applicable):

1.2 Check-out

Standard Check-out Time: Before 12:00 PM (noon) on the day of departure.

Late Check-out Surcharge (if applicable):

Note: Surcharges are based on the rate of your booked room category.

1.3 Check-in Procedures

When checking in, please provide your booking code (sent via email from OTAs such as Booking.com, Agoda, or directly from Montmartre de Sapa), or offer one of the following:

• Phone number or email address used to book
• Full name of the guest who made the booking
• Check-in and check-out dates

Identification Requirements:

• All guests must present valid identification: Citizen ID (CCCD), passport, or a birth certificate for children.
• In cases where a child’s birth certificate or ID is unavailable, we will estimate their age based on height:

• Under 6 years old: under 110 cm
• 6 years and older: over 110 cm

Age Requirement: Guests must be at least 18 years old to check in. If under 18, a confirmation letter from a parent or legal guardian is required.

2. Contact for support

To request changes to your booking, please reach out to our Reservations team:

• Phone: +84 969 311 022
• Hotline: +84 214 365 6666
• Email: info@bellemaisonsapa.com

Once we receive your request, our team will verify your booking details and respond with an official update via email.